The relationship between conflict management styles and job satisfaction among support staff at Government Administrative Offices Sri Aman, Sarawak/ Ladyana Jepie

• Main Author: Jepie, Ladyana
• Format: Student Project
• Language: English
• Published: 2019
• Subjects: Indexes (General); Organization; Conflict of generations; Job satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/58317/1/58317.pdf; https://ir.uitm.edu.my/id/eprint/58317/

Conflict can arise at any time. Although conflict is a normal and natural part of any workplace, it can lead to absenteeism and loss of productivity in a workplace. Specifically, the study aimed to investigate the relationship between conflict management styles and job satisfaction among support staff at Government Administrative Offices, Sri Aman. The instrument use for this study is questionnaires developed by Killman (1976), which conducted to selected 110 respondents at Government Administrative Offices, Sri Aman. Since the total population is quite small, census technique was used where there is no sampling technique was applied. To analyzed data, the Pearson Correlation Coefficient was chosen. Based on the findings, competing style has positive, significant and moderate relationship toward job satisfaction. Followed by, accommodating style with positive, but insignificant and low relationship. There is a positive, significant and low relationship between compromising style and job satisfaction. Result shows negative, significant and low relationship between avoiding style and job satisfaction. There is a positive, significant and moderate relationship between collaborating styles toward job satisfaction. Competing style is generally used in Government Administrative Offices, Sri Aman. It is recommended for the Government Administrative Offices, Sri Aman, to apply accommodating styles as the second preference in managing conflict whereby, the manager can encourage their employees on giving cooperation and little courage. Future studies regarding this topic are needed because there are limited researches that have been done in Sarawak.