The relationship between employee attitudes towards customer satisfaction at Pejabat Setiausaha Kerajaan Negeri Pahang / Khadijah Athirah Mohamad Shamshudin

• Main Author: Mohamad Shamshudin, Khadijah Athirah
• Format: Student Project
• Language: English
• Published: 2020
• Subjects: Consumer satisfaction; Malaysia; Research
• Online Access: https://ir.uitm.edu.my/id/eprint/56164/1/56164.pdf; https://ir.uitm.edu.my/id/eprint/56164/

This research has been conducted to identify The Relationship between Employee Attitudes towards Customer Satisfaction at Pejabat Setiausaha Kerajaan Negeri Pahang. There are three factors of Customer Satisfaction which are Employee Attitudes, Relationship Quality and Service Quality. These three fa...