Τhe quality management practice of NCM meter in DeltaPrima Metering Sdn Bhd/ Νur Αin Natasha Kamarulzaman

• Main Author: Kamarulzaman, Νur Αin Natasha
• Format: Student Project
• Language: English
• Published: 2018
• Subjects: Economics; Risk management. Risk in industry. Operational risk; Total quality management. Benchmarking
• Online Access: https://ir.uitm.edu.my/id/eprint/55310/1/55310.pdf; https://ir.uitm.edu.my/id/eprint/55310/

In recent years, it was highlighted that companies face with rapidly changing environment and global economic changes where the role of quality management practice led to the survival and performance of an organization. The purpose of this study is to understand more about the quality management practice and the importance of those practice made by DeltaPrima Metering on the Single Phase NCM Meter. The method that will be used to collect the data and to achieved objective are by using a qualitative method, observation, interview and secondary data which can be collected from the previous case study. The research will be conducted by interviewing 3 staffs of different position from DeltaPrima Metering Sdn Bhd. The finding shows DeltaPrima js fully understand on the process and how the company maintain quality management of NCM Meter. They also lack in having knowledge about why they need to care about NCM Meters quality management as the workers Mho work on production cannot explained well when being asked yet the employer can explained. Besides, only the employer know what factors that threaten the quality of NCM Meter meanwhile employees still have to teamed more about factors that may harm the NCM Meters quality in order to deliver a good quality product to client.