Tangible, responsiveness, assurance, reliability and empathy that influence patients' satisfaction in foodservice at KPJ Puteri Specialist Hospital / Nurzahila Hayati Yaccob & Zuhaini Zainal Mohthar

• Main Authors: Yaccob, Nurzahila Hayati, Mohthar, Zuhaini Zainal
• Format: Thesis
• Language: English
• Published: 2020
• Subjects: Hospitality industry. Hotels, clubs, restaurants, etc. Food service; Food service
• Online Access: https://ir.uitm.edu.my/id/eprint/54963/1/54963.pdf; https://ir.uitm.edu.my/id/eprint/54963/

Hospital food is very crucial for fast patient recovery. Most patients who stayed in the hospital have value and expectation on the kind of food service that they should get. The Management of KP J Puteri Specialist Hospital, Johor Baharu is very concerned with patients' satisfaction related to...