Appraisal of management in Koperasi Permodalan Melayu Kuala Muda/Sik Kedah Berhad (KEMUDIK) based on Malcolm Baldrige Assessment Model / Norman Hashim and Mohd Khalil Mohd Hashim

• Main Authors: Hashim, Norman, Mohd Hashim, Mohd Khalil
• Format: Student Project
• Language: English
• Published: 2012
• Subjects: Business ethics; Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/54808/2/54808.pdf; https://ir.uitm.edu.my/id/eprint/54808/

This study is about the role of quality management practices on the success of cooperative management. The assessment model, Malcolm Baldrige Assessment Model assess the quality management of the Koperasi Pem1odalan Melayu Kuala Muda/Sik Kedah Berhad (KEMUDIK) for the solutions to improve. While previous research on quality management has been focused on the implementation of quality management within an organization, by assessing the quality management itself, this study takes a new approach toward quality management implementation outside the traditional view toward quality. Customer satisfaction and process management have emerged as critical factors that affect the success of cooperative organization. The four perspectives integrates elements of performance for quality management and strategic link, determines cooperative success and profitability. Several propositions have been developed to address the relationship between different perspectives in the recommendations. The cause and effect of findings from the assessment of KEMUDIK management has been discussed, and key areas for research have been identified.