Malcolm Baldrige approach in university management: an importance – performance matrix analysis (IPMA) / Zulkifli Mohamed and Muhammad Saiful Anuar Yusoff

• Main Authors: Mohamed, Zulkifli, Anuar Yusoff, Muhammad Saiful
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA 2021
• Subjects: Group work in education; Higher Education; Total quality management in education. Total quality management in higher education
• Online Access: https://ir.uitm.edu.my/id/eprint/53755/1/53755.pdf; https://ir.uitm.edu.my/id/eprint/53755/

Academic management is an important activity in managing a university. Failure in managing academic and student affairs can void a university credibility and program accreditation by MQA. Ineffective management approach will halt the university’s progress in achieving the academic excellence and cre...