Patients’ perception towards service quality in Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Nur Aliah Rusley and Ummi Salmah Abd Razak

• Main Authors: Rusley, Nur Aliah, Abd Razak, Ummi Salmah
• Format: Student Project
• Language: English
• Published: 2019
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/54802/2/54802.pdf; https://ir.uitm.edu.my/id/eprint/54802/

Service quality is practice by both public and private sector in delivering their services as it is different from product quality as for the product quality, the customers can see the goods while for the service quality, the customers need to experience the service first in order to know whether...