Citizen assessment on expectation and performance among frontliners before and during the first wave of Covid-19 catastrophe / Siti Hajjar Mohd Amin ... [et al.]

• Main Authors: Mohd Amin, Siti Hajjar, Abdullah, Aida, Mohamed Ali, Abdul Jalil, Mohd Shafie, Siti Aishah, Mohd Wahid, Siti Daleela
• Format: Conference or Workshop Item
• Language: English
• Published: 2021
• Subjects: Perception; Motivation; Affection. Feeling. Emotion; Statistical data
• Online Access: https://ir.uitm.edu.my/id/eprint/54268/1/54268.pdf; https://ir.uitm.edu.my/id/eprint/54268/

Numerous studies have characterised citizen happiness in various ways. Citizens' satisfaction has long been disputed in numerous situations, which might impact government and public service providers (Elrehail et al., 2019; Jilke, 2018; Li et al., 2013; Suchánek & Králová, 2018; Wang, 2010;...