Elements of trust in e-commerce interaction/ Mohd Sazili Shahibi ... [et al.]
Trust was often cited as the main reason why many customers are still sceptical about some online vendors. The purpose of this paper is to identify the elements of trust in e-commerce interactions and how far the element of trust has influence a business transactions electronically. A survey was con...
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Fakulti of Information Management, Universiti Teknologi MARA
2011
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my.uitm.ir.521072021-10-14T08:48:44Z https://ir.uitm.edu.my/id/eprint/52107/ Elements of trust in e-commerce interaction/ Mohd Sazili Shahibi ... [et al.] Shahibi, Mohd Sazili Ali, Juwahir Zaini, Muhamad Khairulnizam Information technology. Information economy. Knowledge economy. Digital divide Electronic commerce Information technology. Information systems Trust was often cited as the main reason why many customers are still sceptical about some online vendors. The purpose of this paper is to identify the elements of trust in e-commerce interactions and how far the element of trust has influence a business transactions electronically. A survey was conducted on information system personnel in Selangor State government office. The result revealed policy clearly stated on the website has been identified by the researcher as a dominant element to the Internet user to trust a certain website. 69.4 percent of the respondents considered the element of return policy in e-commerce website as significant and a core trust element in e-commerce applications. Fakulti of Information Management, Universiti Teknologi MARA 2011 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/52107/1/52107.PDF ID52107 Shahibi, Mohd Sazili and Ali, Juwahir and Zaini, Muhamad Khairulnizam (2011) Elements of trust in e-commerce interaction/ Mohd Sazili Shahibi ... [et al.]. Journal of Information and Knowledge Management (JIKM), 1 (1). pp. 101-110. ISSN 2231-8836 ; E-ISSN:2289-5337 https://ijikm.uitm.edu.my/ |
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Information technology. Information economy. Knowledge economy. Digital divide Electronic commerce Information technology. Information systems Shahibi, Mohd Sazili Ali, Juwahir Zaini, Muhamad Khairulnizam Elements of trust in e-commerce interaction/ Mohd Sazili Shahibi ... [et al.] |
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Trust was often cited as the main reason why many customers are still sceptical about some online vendors. The purpose of this paper is to identify the elements of trust in e-commerce interactions and how far the element of trust has influence a business transactions electronically. A survey was conducted on information system personnel in Selangor State government office. The result revealed policy clearly stated on the website has been identified by the researcher as a dominant element to the Internet user to trust a certain website. 69.4 percent of the respondents considered the element of return policy in e-commerce website as significant and a core trust element in e-commerce applications. |
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Article |
author |
Shahibi, Mohd Sazili Ali, Juwahir Zaini, Muhamad Khairulnizam |
author_facet |
Shahibi, Mohd Sazili Ali, Juwahir Zaini, Muhamad Khairulnizam |
author_sort |
Shahibi, Mohd Sazili |
title |
Elements of trust in e-commerce interaction/ Mohd Sazili Shahibi ... [et al.] |
title_short |
Elements of trust in e-commerce interaction/ Mohd Sazili Shahibi ... [et al.] |
title_full |
Elements of trust in e-commerce interaction/ Mohd Sazili Shahibi ... [et al.] |
title_fullStr |
Elements of trust in e-commerce interaction/ Mohd Sazili Shahibi ... [et al.] |
title_full_unstemmed |
Elements of trust in e-commerce interaction/ Mohd Sazili Shahibi ... [et al.] |
title_sort |
elements of trust in e-commerce interaction/ mohd sazili shahibi ... [et al.] |
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Fakulti of Information Management, Universiti Teknologi MARA |
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2011 |
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https://ir.uitm.edu.my/id/eprint/52107/1/52107.PDF https://ir.uitm.edu.my/id/eprint/52107/ https://ijikm.uitm.edu.my/ |
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