Tenants’ complaint handlings system towards the performance of shopping mall facilities / Aqilah Md Sharif and Hairul Nizam Mansor

• Main Authors: Md Sharif, Aqilah, Mansor, Hairul Nizam
• Format: Conference or Workshop Item
• Language: English
• Published: 2019
• Subjects: Space (Architecture). Public spaces
• Online Access: https://ir.uitm.edu.my/id/eprint/51153/1/51153.pdf; https://ir.uitm.edu.my/id/eprint/51153/

Malaysia has been experience the increasing number of shopping mall which lead towards the focuses on facilities management. Property manager use complaint as a benchmark to enhance their product and quality of service towards the shopping mall facilities. Thus, complaint handling system play an imp...