Tenants’ complaint handlings system towards the performance of shopping mall facilities / Aqilah Md Sharif and Hairul Nizam Mansor

Malaysia has been experience the increasing number of shopping mall which lead towards the focuses on facilities management. Property manager use complaint as a benchmark to enhance their product and quality of service towards the shopping mall facilities. Thus, complaint handling system play an imp...

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Bibliographic Details
Main Authors: Md Sharif, Aqilah, Mansor, Hairul Nizam
Format: Conference or Workshop Item
Language:English
Published: 2019
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/51153/1/51153.pdf
https://ir.uitm.edu.my/id/eprint/51153/
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