User satisfaction toward electronic services (e-services) in Sungai Petani Municipal Council / Nor Julia Syahira Abd Aziz and Siti Munirah Mahadi

• Main Authors: Abd Aziz, Nor Julia Syahira, Mahadi, Siti Munirah
• Format: Student Project
• Language: English
• Published: 2019
• Subjects: Consumer satisfaction; Electronic commerce
• Online Access: https://ir.uitm.edu.my/id/eprint/51044/1/51044.pdf; https://ir.uitm.edu.my/id/eprint/51044/

This research studied about the user satisfaction towards electronic services (e-services) provided by Sungai Petani Municipal Council (MPSPK). User satisfaction can be define as a feel of pleasure when the user able to get what they predict from the service provided (Smeran, 2017). The aim of this...