Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa
• Case study on KTM Komuter Customer Service at Rawang Railway Station • Vending machine is not well functioning. • Lack of frontliner staffs to help • Long queue to buy token and top up for KTM Komuter link card • Only one 'touch n go' machine available at the KTM Komuter station...
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| Main Authors: | , |
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| Format: | Entrepreneurship Project |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/50940/1/50940.pdf https://ir.uitm.edu.my/id/eprint/50940/ |
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