Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa

• Main Authors: Awang Sulong, Mohd Izwan, Mastapa, Mohammad Asyraf
• Format: Entrepreneurship Project
• Language: English
• Published: 2017
• Subjects: Small and medium-sized business. History; Planning. Business planning. Strategic planning; Marketing
• Online Access: https://ir.uitm.edu.my/id/eprint/50940/1/50940.pdf; https://ir.uitm.edu.my/id/eprint/50940/

• Case study on KTM Komuter Customer Service at Rawang Railway Station • Vending machine is not well functioning. • Lack of frontliner staffs to help • Long queue to buy token and top up for KTM Komuter link card • Only one 'touch n go' machine available at the KTM Komuter station...