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Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad

KTMB commuters provide rail services around Kuala Lumpur and Klang Valley area. Because of problem with late train arrival, we would like to suggest KTMB to use their official Facebook page as main communicator tools to reach their customer. KTMB commuters should informed whenever there is disruptio...

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Main Authors: Abd Hadi, Norsaliha, Mat Zanggi, Ain Amalina, Ahmad, Azefa
Format: Entrepreneurship Project
Language:English
Published: 2018
Subjects:
HF Commerce
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/49917/1/49917.pdf
https://ir.uitm.edu.my/id/eprint/49917/
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id my.uitm.ir.49917
record_format eprints
spelling my.uitm.ir.499172021-09-29T04:33:16Z https://ir.uitm.edu.my/id/eprint/49917/ Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad Abd Hadi, Norsaliha Mat Zanggi, Ain Amalina Ahmad, Azefa HF Commerce Customer services. Customer relations KTMB commuters provide rail services around Kuala Lumpur and Klang Valley area. Because of problem with late train arrival, we would like to suggest KTMB to use their official Facebook page as main communicator tools to reach their customer. KTMB commuters should informed whenever there is disruption in train services, and also inform customer about alternative way for customers to continue their journey in their Facebook page. KTMB also can try to develop an application to make it easier for KTMB to communicate with customer. 2018 Entrepreneurship Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/49917/1/49917.pdf ID49917 Abd Hadi, Norsaliha and Mat Zanggi, Ain Amalina and Ahmad, Azefa (2018) Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad. [Entrepreneurship Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic HF Commerce
Customer services. Customer relations
spellingShingle HF Commerce
Customer services. Customer relations
Abd Hadi, Norsaliha
Mat Zanggi, Ain Amalina
Ahmad, Azefa
Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad
description KTMB commuters provide rail services around Kuala Lumpur and Klang Valley area. Because of problem with late train arrival, we would like to suggest KTMB to use their official Facebook page as main communicator tools to reach their customer. KTMB commuters should informed whenever there is disruption in train services, and also inform customer about alternative way for customers to continue their journey in their Facebook page. KTMB also can try to develop an application to make it easier for KTMB to communicate with customer.
format Entrepreneurship Project
author Abd Hadi, Norsaliha
Mat Zanggi, Ain Amalina
Ahmad, Azefa
author_facet Abd Hadi, Norsaliha
Mat Zanggi, Ain Amalina
Ahmad, Azefa
author_sort Abd Hadi, Norsaliha
title Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad
title_short Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad
title_full Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad
title_fullStr Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad
title_full_unstemmed Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad
title_sort communication problem at ktmb commuter / norsaliha abd hadi, ain amalina mat zanggi and azefa ahmad
publishDate 2018
url https://ir.uitm.edu.my/id/eprint/49917/1/49917.pdf
https://ir.uitm.edu.my/id/eprint/49917/
_version_ 1712288360874115072
score 13.18916

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