Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad
KTMB commuters provide rail services around Kuala Lumpur and Klang Valley area. Because of problem with late train arrival, we would like to suggest KTMB to use their official Facebook page as main communicator tools to reach their customer. KTMB commuters should informed whenever there is disruptio...
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2018
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my.uitm.ir.499172021-09-29T04:33:16Z https://ir.uitm.edu.my/id/eprint/49917/ Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad Abd Hadi, Norsaliha Mat Zanggi, Ain Amalina Ahmad, Azefa HF Commerce Customer services. Customer relations KTMB commuters provide rail services around Kuala Lumpur and Klang Valley area. Because of problem with late train arrival, we would like to suggest KTMB to use their official Facebook page as main communicator tools to reach their customer. KTMB commuters should informed whenever there is disruption in train services, and also inform customer about alternative way for customers to continue their journey in their Facebook page. KTMB also can try to develop an application to make it easier for KTMB to communicate with customer. 2018 Entrepreneurship Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/49917/1/49917.pdf ID49917 Abd Hadi, Norsaliha and Mat Zanggi, Ain Amalina and Ahmad, Azefa (2018) Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad. [Entrepreneurship Project] (Unpublished) |
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HF Commerce Customer services. Customer relations Abd Hadi, Norsaliha Mat Zanggi, Ain Amalina Ahmad, Azefa Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad |
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KTMB commuters provide rail services around Kuala Lumpur and Klang Valley area. Because of problem with late train arrival, we would like to suggest KTMB to use their official Facebook page as main communicator tools to reach their customer. KTMB commuters should informed whenever there is disruption in train services, and also inform customer about alternative way for customers to continue their journey in their Facebook page. KTMB also can try to develop an application to make it easier for KTMB to communicate with customer. |
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Entrepreneurship Project |
author |
Abd Hadi, Norsaliha Mat Zanggi, Ain Amalina Ahmad, Azefa |
author_facet |
Abd Hadi, Norsaliha Mat Zanggi, Ain Amalina Ahmad, Azefa |
author_sort |
Abd Hadi, Norsaliha |
title |
Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad |
title_short |
Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad |
title_full |
Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad |
title_fullStr |
Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad |
title_full_unstemmed |
Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad |
title_sort |
communication problem at ktmb commuter / norsaliha abd hadi, ain amalina mat zanggi and azefa ahmad |
publishDate |
2018 |
url |
https://ir.uitm.edu.my/id/eprint/49917/1/49917.pdf https://ir.uitm.edu.my/id/eprint/49917/ |
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1712288360874115072 |
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13.18916 |