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Developing a measurement tool for hospital service excellence / Voon Boo Ho ... [et al.]

The employee-perceived service culture and customer-perceived service quality are commonly regarded as important for enhancing the quality perceptions, satisfaction and loyalty of the key stakeholders. This is also found to be true for the hospitals. This measurement-based survey research aims to de...

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Main Authors: Voon, Boo Ho, Abdullah, Firdaus, Lee, Nagarajah, Karen, Kueh Meng Koon
Format: Research Reports
Language:English
Published: 2012
Subjects:
Statistical data
Total quality management. Benchmarking
Quality of life
Management
Online Access:http://ir.uitm.edu.my/id/eprint/46514/1/46514.pdf
http://ir.uitm.edu.my/id/eprint/46514/
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id my.uitm.ir.46514
record_format eprints
spelling my.uitm.ir.465142021-05-24T08:00:28Z http://ir.uitm.edu.my/id/eprint/46514/ Developing a measurement tool for hospital service excellence / Voon Boo Ho ... [et al.] Voon, Boo Ho Abdullah, Firdaus Lee, Nagarajah Karen, Kueh Meng Koon Statistical data Total quality management. Benchmarking Quality of life Management The employee-perceived service culture and customer-perceived service quality are commonly regarded as important for enhancing the quality perceptions, satisfaction and loyalty of the key stakeholders. This is also found to be true for the hospitals. This measurement-based survey research aims to development a multi-item measurement tool for hospital service excellence, from the employee's perspective. It can measure the culture of service excellence for hospitals. 2012-02 Research Reports NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/46514/1/46514.pdf ID46514 Voon, Boo Ho and Abdullah, Firdaus and Lee, Nagarajah and Karen, Kueh Meng Koon (2012) Developing a measurement tool for hospital service excellence / Voon Boo Ho ... [et al.]. [Research Reports] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Statistical data
Total quality management. Benchmarking
Quality of life
Management
spellingShingle Statistical data
Total quality management. Benchmarking
Quality of life
Management
Voon, Boo Ho
Abdullah, Firdaus
Lee, Nagarajah
Karen, Kueh Meng Koon
Developing a measurement tool for hospital service excellence / Voon Boo Ho ... [et al.]
description The employee-perceived service culture and customer-perceived service quality are commonly regarded as important for enhancing the quality perceptions, satisfaction and loyalty of the key stakeholders. This is also found to be true for the hospitals. This measurement-based survey research aims to development a multi-item measurement tool for hospital service excellence, from the employee's perspective. It can measure the culture of service excellence for hospitals.
format Research Reports
author Voon, Boo Ho
Abdullah, Firdaus
Lee, Nagarajah
Karen, Kueh Meng Koon
author_facet Voon, Boo Ho
Abdullah, Firdaus
Lee, Nagarajah
Karen, Kueh Meng Koon
author_sort Voon, Boo Ho
title Developing a measurement tool for hospital service excellence / Voon Boo Ho ... [et al.]
title_short Developing a measurement tool for hospital service excellence / Voon Boo Ho ... [et al.]
title_full Developing a measurement tool for hospital service excellence / Voon Boo Ho ... [et al.]
title_fullStr Developing a measurement tool for hospital service excellence / Voon Boo Ho ... [et al.]
title_full_unstemmed Developing a measurement tool for hospital service excellence / Voon Boo Ho ... [et al.]
title_sort developing a measurement tool for hospital service excellence / voon boo ho ... [et al.]
publishDate 2012
url http://ir.uitm.edu.my/id/eprint/46514/1/46514.pdf
http://ir.uitm.edu.my/id/eprint/46514/
_version_ 1701165889782546432
score 13.160551

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