Service delivery and customers’ satisfaction in some selected hotels in Ikeja areas of Lagos state / Tijani Nasiru … [et al.]

• Main Authors: Tijani, Nasiru, Okunola, G.A., Yina, Orga Donald
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA (UiTM), Malaysia 2012
• Subjects: Travel and state. Tourism; Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• Online Access: http://ir.uitm.edu.my/id/eprint/44540/1/44540.pdf; http://ir.uitm.edu.my/id/eprint/44540/; https://www.jthca.org/

The study evaluates the customer satisfaction in selected Hotels in Ikeja Area of Lagos. Table of random sampling technique was used to select 10 hotels from 27 hotels registered and recognized by Nigeria Tourism Development Corporation (NTDC) in the areas. A well structured questionnaire was used t...