Data envelopment analysis for Malaysia courier services performance and customer satisfaction / Teoh Yeong Kin, Suzanawati Abu Hasan, and Siti Nur Atikah Zahari

• Main Authors: Teoh, Yeong Kin, Abu Hasan, Suzanawati, Zahari, Siti Nur Atikah
• Format: Article
• Language: English
• Published: UiTM Cawangan Perlis 2020
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Analysis
• Online Access: http://ir.uitm.edu.my/id/eprint/43376/1/43376.pdf; http://ir.uitm.edu.my/id/eprint/43376/; https://crinn.conferencehunter.com/

One of the key issues of the current courier services in Malaysia is the efficiency of the courier itself. In today's competition, many factors have recognized that influence the efficiency of courier services. Hence, numbers of analytical models and formulas were introduced to measure the effi...