The relationship between quality training practices and internal customer satisfaction: An empirical study in Malaysian local authorities / Khairul Anuar Mohd Ali

• Main Author: Mohd Ali, Khairul Anuar
• Format: Conference or Workshop Item
• Language: English
• Published: 2004
• Subjects: Organizational effectiveness. Performance measurement; Consumer satisfaction; Malaysia
• Online Access: http://ir.uitm.edu.my/id/eprint/42696/1/42696.pdf; http://ir.uitm.edu.my/id/eprint/42696/

This study examines the relationship between quality training practices and the internal customer satisfaction of the local authorities in Peninsular Malaysia. Three hundred twenty managers from eighty organizations participated in this study. Disproportionate stratified random sampling was used as...