Responsiveness and the influence to public trust: the study on local government service delivery / Nor Zaini Zainal Abidin, Kuppusamy Singaravelloo and Intan Syahriza Azizan

• Main Authors: Zainal Abidin, Nor Zaini, Singaravelloo, Kuppusamy, Azizan, Intan Syahriza
• Format: Article
• Language: English
• Published: Faculty of Administrative Science & Policy Studies (FASPS), Universiti Teknologi MARA (UiTM) Shah Alam 2018
• Subjects: Political science; Public administration; Local government
• Online Access: https://ir.uitm.edu.my/id/eprint/42499/1/42499.pdf; https://ir.uitm.edu.my/id/eprint/42499/; http://jas.uitm.edu.my

Responsiveness is a principle of administrative accountability towards clients and customers. Indeed, local government service delivery is the main component in the government that exemplifies responsiveness function that connects the public and local authorities. Being the service provider to the p...