Competitive profile: customer loyalty in automobile sector in Malaysia / Nurziatul Syima Muad

• 第一著者: Muad, Nurziatul Syima
• フォーマット: Student Project
• 言語: English
• 出版事項: 1997
• 主題: Customer services. Customer relations
• オンライン･アクセス: http://ir.uitm.edu.my/id/eprint/41133/1/41133.pdf; http://ir.uitm.edu.my/id/eprint/41133/

It is believed that every customer expect every company to offer good product quality and good services at competitive price. This will increase customer satisfaction and tend to create “customer delight”. As a result, customer retention rate will increase from time to time. This customers tend to c...