Dealing with conflict at the workplace by adopting blake and mouton strategies / Ilyani Azer … [et al.]
Conflict is an opposing interaction that interferes with the aims of another party (Almost, 2005). Singleton et at. (2011) stated; conflict is functional when the results are positive and people with dissent ideas intend their disagreement to have positive results. Blake and Mouton (1964) classifi...
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my.uitm.ir.406672021-03-29T12:52:26Z http://ir.uitm.edu.my/id/eprint/40667/ Dealing with conflict at the workplace by adopting blake and mouton strategies / Ilyani Azer … [et al.] Azer, Ilyani Mohamad, Siti Aishah Ramli, Nurul Najwatul Huda Ahmad Zaidi, Nurul Adilah Management. Industrial Management Problem solving Industrial productivity Organizational effectiveness. Performance measurement Conflict is an opposing interaction that interferes with the aims of another party (Almost, 2005). Singleton et at. (2011) stated; conflict is functional when the results are positive and people with dissent ideas intend their disagreement to have positive results. Blake and Mouton (1964) classified the five methods in managing interpersonal conflicts which is forcing, withdrawing, smoothing, compromising, and problem solving. In order to minimize the conflicts at workplace, the most suitable conflicts resolution will be the best techniques to face the situation. This has been conducted on a sample of 30 employees from Bank Simpanan Nasional (BSN) and Malayan Banking Berhad (Maybank) in Kuala Lumpur. The data obtained by the survey method with the measurement of 5 point Likert Scale and analyzed by several statistical method that was descriptive, frequency, compute variable and independent-sample test. The problem solving method had been chose by the employees in selecting their way of dealing the conflict. 2013 Conference or Workshop Item PeerReviewed text en http://ir.uitm.edu.my/id/eprint/40667/1/40667.PDF Azer, Ilyani and Mohamad, Siti Aishah and Ramli, Nurul Najwatul Huda and Ahmad Zaidi, Nurul Adilah (2013) Dealing with conflict at the workplace by adopting blake and mouton strategies / Ilyani Azer … [et al.]. In: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013, 28-29 Oktober 2013, Bukit Gambang Resort City, Gambang, Pahang, Malaysia. |
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Management. Industrial Management Problem solving Industrial productivity Organizational effectiveness. Performance measurement Azer, Ilyani Mohamad, Siti Aishah Ramli, Nurul Najwatul Huda Ahmad Zaidi, Nurul Adilah Dealing with conflict at the workplace by adopting blake and mouton strategies / Ilyani Azer … [et al.] |
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Conflict is an opposing interaction that interferes with the aims of another party (Almost, 2005). Singleton et
at. (2011) stated; conflict is functional when the results are positive and people with dissent ideas intend
their disagreement to have positive results. Blake and Mouton (1964) classified the five methods in managing
interpersonal conflicts which is forcing, withdrawing, smoothing, compromising, and problem solving. In
order to minimize the conflicts at workplace, the most suitable conflicts resolution will be the best techniques
to face the situation. This has been conducted on a sample of 30 employees from Bank Simpanan Nasional
(BSN) and Malayan Banking Berhad (Maybank) in Kuala Lumpur. The data obtained by the survey method
with the measurement of 5 point Likert Scale and analyzed by several statistical method that was descriptive,
frequency, compute variable and independent-sample test. The problem solving method had been chose by
the employees in selecting their way of dealing the conflict. |
format |
Conference or Workshop Item |
author |
Azer, Ilyani Mohamad, Siti Aishah Ramli, Nurul Najwatul Huda Ahmad Zaidi, Nurul Adilah |
author_facet |
Azer, Ilyani Mohamad, Siti Aishah Ramli, Nurul Najwatul Huda Ahmad Zaidi, Nurul Adilah |
author_sort |
Azer, Ilyani |
title |
Dealing with conflict at the workplace by adopting blake and mouton strategies / Ilyani Azer … [et al.] |
title_short |
Dealing with conflict at the workplace by adopting blake and mouton strategies / Ilyani Azer … [et al.] |
title_full |
Dealing with conflict at the workplace by adopting blake and mouton strategies / Ilyani Azer … [et al.] |
title_fullStr |
Dealing with conflict at the workplace by adopting blake and mouton strategies / Ilyani Azer … [et al.] |
title_full_unstemmed |
Dealing with conflict at the workplace by adopting blake and mouton strategies / Ilyani Azer … [et al.] |
title_sort |
dealing with conflict at the workplace by adopting blake and mouton strategies / ilyani azer … [et al.] |
publishDate |
2013 |
url |
http://ir.uitm.edu.my/id/eprint/40667/1/40667.PDF http://ir.uitm.edu.my/id/eprint/40667/ |
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1696979065915834368 |
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