Impact of Smart Services to Current Value Networks / Martin Rabe ...[et al.]
Promising market offerings are increasingly based on the close interaction of physical products and accompanying services – this is expresses by the term product service systems. A new trend is the expansion of the product service systems by data-driven, intelligent services (called Smart Service)....
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Mechanical Engineering Universiti Teknologi MARA (UiTM)
2018
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/39459/1/39459.pdf http://ir.uitm.edu.my/id/eprint/39459/ |
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| Summary: | Promising market offerings are increasingly based on the close interaction of physical products and accompanying services – this is expresses by the term product service systems. A new trend is the expansion of the product service systems by data-driven, intelligent services (called Smart Service). Examples include predictive maintenance or automated re-ordering of consumables and materials. Such enhancements can significantly help to secure the customer interface and generate additional profitable business with new revenue models, such as pay-per-use rather than selling a machine. To take advantage of this opportunity, companies must develop promising Smart Services and implement them in their value network. The present paper shows the necessary steps for a company. The first step shows methods for the conception of Smart Services. The second step is the analysis of the current value networks. A comparison of the new functions and requirements of the Smart Services with the value network leads to effects and necessary changes. In the last step, changes are translated into a roadmap for implementation. |
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