The influence of organization learning, organization commitment and internal marketing on patient satisfaction: A case at Poliklinik Eksekutif USM / Sara Aiffa Mohamad A‟Idil

• Main Author: Mohamad A‟Idil, Sara Aiffa
• Format: Student Project
• Language: English
• Published: 2016
• Subjects: Consumer satisfaction; Customer services. Customer relations; Personnel management. Employment management; Employee motivation
• Online Access: http://ir.uitm.edu.my/id/eprint/34769/1/34769.pdf; http://ir.uitm.edu.my/id/eprint/34769/

Introduction: The learning organization, organization's commitment and internal marketing are important elements to achieve patient satisfaction. In order to satisfy patients, Poliklinik Eksekutif USM‟s staffs must continually advance their competence through ongoing learning, they must feel co...