Factors that influence customer retention of using internet banking in Malaysia / Mohamad Shamsul Idham Mohd Salleh
This study is regarding the factors that influence customer retention of using internet banking in Malaysia. It was conducted to identify the factors that influence customer retention of using internet banking service in Malaysia, to investigate the relationship between responsiveness, ease to us...
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| Format: | Student Project |
| Language: | English |
| Published: |
2013
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| Online Access: | http://ir.uitm.edu.my/id/eprint/33975/1/33975.pdf http://ir.uitm.edu.my/id/eprint/33975/ |
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