Discovering the antecedents of engagement for citizen centric public service excellence / Norazlin Mohd Nor...[et al.]

• Main Authors: Mohd Nor, Norazlin, Tuan Ismail, Tuan Nooraini, Puteh, Fadilah
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA, Kedah 2017
• Subjects: Customer services. Customer relations; JF Political institutions and public administration
• Online Access: http://ir.uitm.edu.my/id/eprint/31951/1/AJ_NORAZLIN%20MOHD%20NOR%20VOA%20K%2017.pdf; http://ir.uitm.edu.my/id/eprint/31951/; https://voa.uitm.edu.my/

The Malaysian public sector is undergoing vast transformation to provide its citizen with an efficient, transparent, responsive and connected government. The Malaysian government has introduced the Public-Sector Transformation Framework (PSTF) which aims to make it a high performing, trustworthy,...