Customer satisfaction towards the service quality of internet banking in Standard Chartered / Raniza Abdul Razak

• Main Author: Abdul Razak, Raniza
• Format: Student Project
• Language: English
• Published: 2010
• Subjects: Consumer satisfaction; Banking; Acceptances; Computer networks. Electronic information resources . Including the Internet
• Online Access: http://ir.uitm.edu.my/id/eprint/30618/1/30618.pdf; http://ir.uitm.edu.my/id/eprint/30618/

This research was carried out to evaluate customer satisfaction towards the service quality of internet banking in Standard Chartered Bank. The problem that face by the company is to evaluate the level of customers’ satisfaction towards its internet banking since no face to face interaction exists...