Cover Image

The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar

Internet banking is one of the most popular services utilized by the Malaysian retail banking customers in recent years. Despite its attractiveness, studies have shown that the quality of e-services is core an issue that influences customer’s satisfaction of Internet banking services worldwide. The...

Full description

Saved in:
Bibliographic Details
Main Author: Abu Bakar, Intan Norhawani
Format: Student Project
Language:English
Published: Faculty of Business and Management 2011
Subjects:
Consumer satisfaction
Banking
Computer networks. Electronic information resources . Including the Internet
Online Access:http://ir.uitm.edu.my/id/eprint/25034/1/PPb_INTAN%20NORHAWANI%20ABU%20BAKAR%20M%20BM%2011_5.pdf
http://ir.uitm.edu.my/id/eprint/25034/
Tags: Add Tag
No Tags, Be the first to tag this record!

Internet

http://ir.uitm.edu.my/id/eprint/25034/1/PPb_INTAN%20NORHAWANI%20ABU%20BAKAR%20M%20BM%2011_5.pdf
http://ir.uitm.edu.my/id/eprint/25034/

Similar Items