A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri
The purpose of this case study is to explain how the best ways of handling complaints (billings and payment, installation, and packages offered) can meet the service quality of TM Melaka. These studies are selected from well-known databases- such as “ScienceDirect”, “EBSCOhost” and “Emeraldinsight”....
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| Format: | Student Project |
| Language: | English |
| Published: |
2009
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| Online Access: | http://ir.uitm.edu.my/id/eprint/30485/1/30485.pdf http://ir.uitm.edu.my/id/eprint/30485/ |
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