A study on factors influencing the SERVQUAL (Service Quality) in Perbadanan Putrajaya / Nurul Hamizah Jaslee

SERVQUAL has five main dimensions to measure service quality: tangibles, reliability, responsiveness, assurance, and empathy (Zeithaml et al., 1990). Customers evaluate the quality of service by determining whether there is any gap between their expectations and perceptions. This research was aimed...

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Bibliographic Details
Main Author: Jaslee, Nurul Hamizah
Format: Student Project
Language:English
Published: 2009
Subjects:
Online Access:http://ir.uitm.edu.my/id/eprint/30437/1/30437.pdf
http://ir.uitm.edu.my/id/eprint/30437/
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