Implementation of balanced scorecard (BSC) in a Malaysian GLC: perceptions of middle managers / Hazeline Ayoup, Normah Omar and Ibrahim Kamal Abdul Rahman
This paper examines the perceptions of middle managers concerning several Balanced Scorecard (BSC) implementation issues using the case study approach. Data were collected using a questionnaire which was distributed to 280 middle managers in a selected organisation. The results of the study showed...
Saved in:
Main Authors: | , , |
---|---|
Format: | Article |
Language: | English |
Published: |
Universiti Teknologi MARA Cawangan Selangor
2012
|
Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/29697/1/AJ_HAZELINE%20AYOUP%20APMAJ%20B%2012.pdf https://ir.uitm.edu.my/id/eprint/29697/ http://arionline.uitm.edu.my/ojs/index.php/APMAJ/article/view/53 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.uitm.ir.29697 |
---|---|
record_format |
eprints |
spelling |
my.uitm.ir.296972022-07-05T02:45:12Z https://ir.uitm.edu.my/id/eprint/29697/ Implementation of balanced scorecard (BSC) in a Malaysian GLC: perceptions of middle managers / Hazeline Ayoup, Normah Omar and Ibrahim Kamal Abdul Rahman Ayoup, Hazeline Omar, Normah Abdul Rahman, Ibrahim Kamal HD Industries. Land use. Labor Organizational effectiveness. Performance measurement Balanced scorecard (Management) This paper examines the perceptions of middle managers concerning several Balanced Scorecard (BSC) implementation issues using the case study approach. Data were collected using a questionnaire which was distributed to 280 middle managers in a selected organisation. The results of the study showed that middle managers perceived a moderate level of leadership and commitment from the top management towards the BSC implementation initiatives in the company. They also perceived that the BSC had some positive implications on their performance but they did not have a clear understanding of the workings. Middle managers also perceived that the company had good data processing and information technology to support the implementation process. However, clear guidelines on their individual performance evaluation process were not provided. These results indicate that the organisations derive benefits from the implementation of the BSC. Areas that can be improved to gain more benefits from implementing the system are highlighted. Universiti Teknologi MARA Cawangan Selangor 2012-12 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/29697/1/AJ_HAZELINE%20AYOUP%20APMAJ%20B%2012.pdf Implementation of balanced scorecard (BSC) in a Malaysian GLC: perceptions of middle managers / Hazeline Ayoup, Normah Omar and Ibrahim Kamal Abdul Rahman. (2012) Asia-Pacific Management Accounting Journal (APMAJ), 7 (2). pp. 1-28. ISSN 2550-1631 http://arionline.uitm.edu.my/ojs/index.php/APMAJ/article/view/53 |
institution |
Universiti Teknologi Mara |
building |
Tun Abdul Razak Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
Universiti Teknologi Mara |
content_source |
UiTM Institutional Repository |
url_provider |
http://ir.uitm.edu.my/ |
language |
English |
topic |
HD Industries. Land use. Labor Organizational effectiveness. Performance measurement Balanced scorecard (Management) |
spellingShingle |
HD Industries. Land use. Labor Organizational effectiveness. Performance measurement Balanced scorecard (Management) Ayoup, Hazeline Omar, Normah Abdul Rahman, Ibrahim Kamal Implementation of balanced scorecard (BSC) in a Malaysian GLC: perceptions of middle managers / Hazeline Ayoup, Normah Omar and Ibrahim Kamal Abdul Rahman |
description |
This paper examines the perceptions of middle managers concerning several Balanced Scorecard (BSC) implementation issues using the case study approach. Data were collected using a questionnaire which was distributed to 280 middle managers in a selected organisation. The results of the study showed that middle managers perceived a moderate level of leadership and commitment from the top management towards the BSC implementation initiatives in the company. They also perceived that the BSC had some positive implications on their performance but they did not have a clear understanding of the workings. Middle managers also perceived that the company had good data processing and information technology to support the implementation process. However, clear guidelines on their individual performance evaluation process were not provided. These results indicate that the organisations derive benefits from the implementation of the BSC. Areas that can be improved to gain more benefits from implementing the system are highlighted. |
format |
Article |
author |
Ayoup, Hazeline Omar, Normah Abdul Rahman, Ibrahim Kamal |
author_facet |
Ayoup, Hazeline Omar, Normah Abdul Rahman, Ibrahim Kamal |
author_sort |
Ayoup, Hazeline |
title |
Implementation of balanced scorecard (BSC) in a Malaysian GLC: perceptions of middle managers / Hazeline Ayoup, Normah Omar and Ibrahim Kamal Abdul Rahman |
title_short |
Implementation of balanced scorecard (BSC) in a Malaysian GLC: perceptions of middle managers / Hazeline Ayoup, Normah Omar and Ibrahim Kamal Abdul Rahman |
title_full |
Implementation of balanced scorecard (BSC) in a Malaysian GLC: perceptions of middle managers / Hazeline Ayoup, Normah Omar and Ibrahim Kamal Abdul Rahman |
title_fullStr |
Implementation of balanced scorecard (BSC) in a Malaysian GLC: perceptions of middle managers / Hazeline Ayoup, Normah Omar and Ibrahim Kamal Abdul Rahman |
title_full_unstemmed |
Implementation of balanced scorecard (BSC) in a Malaysian GLC: perceptions of middle managers / Hazeline Ayoup, Normah Omar and Ibrahim Kamal Abdul Rahman |
title_sort |
implementation of balanced scorecard (bsc) in a malaysian glc: perceptions of middle managers / hazeline ayoup, normah omar and ibrahim kamal abdul rahman |
publisher |
Universiti Teknologi MARA Cawangan Selangor |
publishDate |
2012 |
url |
https://ir.uitm.edu.my/id/eprint/29697/1/AJ_HAZELINE%20AYOUP%20APMAJ%20B%2012.pdf https://ir.uitm.edu.my/id/eprint/29697/ http://arionline.uitm.edu.my/ojs/index.php/APMAJ/article/view/53 |
_version_ |
1738513860713775104 |
score |
13.154949 |