Satisfaction of customers towards claims management process at Anika Insurance Brokers Sdn Bhd / Norhayati Abdullah

• Main Author: Abdullah, Norhayati
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2010
• Subjects: Consumer satisfaction; Insurance business. Insurance management
• Online Access: http://ir.uitm.edu.my/id/eprint/27757/1/27757.pdf; http://ir.uitm.edu.my/id/eprint/27757/

The title of this project paper is “Satisfaction of Customers towards Claims Management Process at Anika Insurance Brokers Sdn Bhd. The objective of this research is to identify level of customer satisfaction and also to rank factors that contribute to satisfaction of customers towards claims manage...