Factors that influence service quality at Technology Park Malaysia / Siti Khadijah Abdul Rashad and Mohd Shazwan Nizam Abdul Latif

• Main Authors: Abdul Rashad, Siti Khadijah, Abdul Latif, Mohd Shazwan Nizam
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2016
• Subjects: Total quality management. Benchmarking; Personnel management. Employment management; Training of employees. Employer-supported education
• Online Access: http://ir.uitm.edu.my/id/eprint/27046/1/PPb_SITI%20KHADIJAH%20ABDUL%20RASHAD%20BM%20M%2016_5.pdf; http://ir.uitm.edu.my/id/eprint/27046/

The service quality is a continuous problem or issues that always be a major issue of the employee in company. All staff in Technology Park Malaysia Corporation need to fulfill 32 hours training hours per year and does not state that in one month how much training hours that they must have. This res...