Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir

• Main Author: Mohd Nasir, Mohd Hilmi
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2011
• Subjects: Employers' associations; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/25467/1/PPb_MOHD%20HILMI%20MOHD%20NASIR%20BM%20M%2011_5.pdf; http://ir.uitm.edu.my/id/eprint/25467/

Service quality can be defined as focusing on meeting customers’ needs and requirements and how well the service delivered meets their expectations. The Social Security Organization (SOCSO) was established on the 1st of January 1971 as Government Department to enforce the Employee’s Social Security...