Service quality and students' satisfaction toward the Academic Affairs Division Services: UiTM Sarawak students' perspectives / Mohd Hazizol Haji Sidi Ahmad

• Main Author: Haji Sidi Ahmad, Mohd Hazizol
• Format: Entrepreneurship Project
• Language: English
• Published: Faculty of Business and Management, Universiti Teknologi MARA 2015
• Subjects: Business education; Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/25393/2/PP_MOHD%20HAZIZOL%20HAJI%20SIDI%20AHMAD%20BM%20Q%2015_5.PDF; http://ir.uitm.edu.my/id/eprint/25393/

Service quality is a concept that has aroused considerable interest and debate in the research literature because of the difficulties in both defining and measuring it with no overall consensus emerging on either. Students'satisfaction and service quality are often .treated together as function...