The practice of employee empowerment: a case study of total quality management in Bilateral Division in Ministry Of International Trade And Industry (MITI) / Irena Sha’aban

• Main Author: Sha’aban, Irena
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2009
• Subjects: Total quality management. Benchmarking; Personnel management. Employment management
• Online Access: http://ir.uitm.edu.my/id/eprint/25038/1/PPb_IRENA%20SHA%E2%80%99ABAN%20M%20BM%2009_5.pdf; http://ir.uitm.edu.my/id/eprint/25038/

This study provides an analysis regarding employees’ empowerment as one of the elements in Total Quality Management. The purpose of this study is to review the effectiveness of TQM implementation by the case of Bilateral Division in Ministry of International Trade and Industry (MITI). The case is ex...