A study on the user acceptance of the e-Lodgement in SSM / Ida Reena Nazri

• Main Author: Nazri, Ida Reena
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2010
• Subjects: Malaysia; Internet in public administration. Automatic data processing. Electronic data processing; Administrative agencies. Politicians
• Online Access: http://ir.uitm.edu.my/id/eprint/25023/1/PPb_IDA%20REENA%20NAZRI%20M%20BM%2010_5%20.pdf; http://ir.uitm.edu.my/id/eprint/25023/

This paper identifies the factors that determine users’ acceptance of e- Lodgement services and its causal relationships using a theoretical model based on the Technology Acceptance Model. Data relating to the constructs were collected from 98 respondents in Malacca and subjected to Structural Equation Modeling analysis. The proposed model fits the data well. Results indicate that the important determinants of user acceptance of the e- Lodgement services are perceived usefulness , Perceived ease of use, external factors, and intention to use e- Lodgement services/system. Finally, implications and recommendations of these finding are discussed.