Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid

• 第一著者: Abdul Hamid, Mohd Fauzi
• フォーマット: Book Section
• 言語: English
• 出版事項: Institute of Graduate Studies, UiTM 2018
• 主題: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Customer services. Customer relations
• オンライン･アクセス: http://ir.uitm.edu.my/id/eprint/22064/1/ABS_MOHD%20FAUZI%20ABDUL%20HAMID%20TDRA%20VOL%2014%20IGS%2018.pdf; http://ir.uitm.edu.my/id/eprint/22064/

The self-service check-in (SSCI) KLIA kiosk is a platform that is governed by an airline's application interface for passenger check-in and the printing of boarding passes. Today's travelling passengers have the strong desire that they be a co-producer of the check-in process and they want...