Customer satisfaction towards sales services provided by showroom sales staff at Sime UEP Properties Berhad Subang Jaya / Hasrol Amri Abu Yazid

• Main Author: Abu Yazid, Hasrol Amri
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2006
• Subjects: Property. General works; Customer services. Customer relations; Purchasing. Selling. Sales personnel. Sales executives
• Online Access: http://ir.uitm.edu.my/id/eprint/20831/1/PPb_HASROL%20AMRI%20ABU%20YAZID%20M%20BM%2006_5.pdf; http://ir.uitm.edu.my/id/eprint/20831/

Organizations cannot exist without customers. As such, the customer must be the central focus of the organization. Goals around market share and diversity, profit yield, and so on, are directly related to customer patronage. The purpose of this research is to study the customer's satisfacti...