A study of students perception on the quality of services in the Academic Affairs Division (AAD) of UiTM Cawangan Sabah / Hamisah Janah and Irlianie Iraman

• Main Authors: Janah, Hamisah, Iraman, Irlianie
• Format: Student Project
• Language: English
• Published: 2006
• Subjects: Customer services. Customer relations; Total quality management in education. Total quality management in higher education
• Online Access: https://ir.uitm.edu.my/id/eprint/107152/1/107152.pdf; https://ir.uitm.edu.my/id/eprint/107152/

The perceptions of students are of paramount significance and the Academic Affairs Division (AAD) of Universiti Teknologi MARA Cawangan Sabah should know the key aspects of services quality and their order of importance. The objective of this study is to examine the students' perception on serv...