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Satisfaction level among customers toward the service-quality given by the staff counter of Tabung Haji, Kota Kinabalu / Shahfri Md. Muktah

This study is mainly purpose looking for the satisfaction level among customers towards the service-quality given by the staff counter on Tabung Haji, Kota Kinabalu. The most important element on this study is a questionnaire. From the respondent's feedback and the data on the questionnaire, so...

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Main Author: Md. Muktah, Shahfri
Format: Student Project
Language:English
Published: 2006
Subjects:
Consumer satisfaction
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/103720/1/103720.pdf
https://ir.uitm.edu.my/id/eprint/103720/
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id my.uitm.ir.103720
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spelling my.uitm.ir.1037202024-09-29T07:14:22Z https://ir.uitm.edu.my/id/eprint/103720/ Satisfaction level among customers toward the service-quality given by the staff counter of Tabung Haji, Kota Kinabalu / Shahfri Md. Muktah Md. Muktah, Shahfri Consumer satisfaction Customer services. Customer relations This study is mainly purpose looking for the satisfaction level among customers towards the service-quality given by the staff counter on Tabung Haji, Kota Kinabalu. The most important element on this study is a questionnaire. From the respondent's feedback and the data on the questionnaire, some important conclusion can be set up especially for the most appropriate findings. From the questions given to the respondents, result also covered in answering the question, what is the exact requirement of customers, in order to get the most qualified service. At the same time, from the respondent's feedback, researcher can collect, analyze and make some conclusion about the respondent's ideas and opinion on how to improve the quality of service and it is including the skills and improvement of, handling customers, and to minimize conflict. 2006 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/103720/1/103720.pdf Satisfaction level among customers toward the service-quality given by the staff counter of Tabung Haji, Kota Kinabalu / Shahfri Md. Muktah. (2006) [Student Project] (Submitted)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Customer services. Customer relations
spellingShingle Consumer satisfaction
Customer services. Customer relations
Md. Muktah, Shahfri
Satisfaction level among customers toward the service-quality given by the staff counter of Tabung Haji, Kota Kinabalu / Shahfri Md. Muktah
description This study is mainly purpose looking for the satisfaction level among customers towards the service-quality given by the staff counter on Tabung Haji, Kota Kinabalu. The most important element on this study is a questionnaire. From the respondent's feedback and the data on the questionnaire, some important conclusion can be set up especially for the most appropriate findings. From the questions given to the respondents, result also covered in answering the question, what is the exact requirement of customers, in order to get the most qualified service. At the same time, from the respondent's feedback, researcher can collect, analyze and make some conclusion about the respondent's ideas and opinion on how to improve the quality of service and it is including the skills and improvement of, handling customers, and to minimize conflict.
format Student Project
author Md. Muktah, Shahfri
author_facet Md. Muktah, Shahfri
author_sort Md. Muktah, Shahfri
title Satisfaction level among customers toward the service-quality given by the staff counter of Tabung Haji, Kota Kinabalu / Shahfri Md. Muktah
title_short Satisfaction level among customers toward the service-quality given by the staff counter of Tabung Haji, Kota Kinabalu / Shahfri Md. Muktah
title_full Satisfaction level among customers toward the service-quality given by the staff counter of Tabung Haji, Kota Kinabalu / Shahfri Md. Muktah
title_fullStr Satisfaction level among customers toward the service-quality given by the staff counter of Tabung Haji, Kota Kinabalu / Shahfri Md. Muktah
title_full_unstemmed Satisfaction level among customers toward the service-quality given by the staff counter of Tabung Haji, Kota Kinabalu / Shahfri Md. Muktah
title_sort satisfaction level among customers toward the service-quality given by the staff counter of tabung haji, kota kinabalu / shahfri md. muktah
publishDate 2006
url https://ir.uitm.edu.my/id/eprint/103720/1/103720.pdf
https://ir.uitm.edu.my/id/eprint/103720/
_version_ 1811598361752502272
score 13.2014675

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