Customer satisfaction towards Poslaju National Courier Kota Kinabalu / Ernah Jumadi

• Main Author: Jumadi, Ernah
• Format: Student Project
• Language: English
• Published: 2006
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/103361/1/103361.pdf; https://ir.uitm.edu.my/id/eprint/103361/

This project paper is the final requirement for final year students of the Bachelor of Business Administration (Hons) Marketing course. This study is mainly about a "Customer Satisfaction towards PosLaju National Courier Kota Kinabalu Sabah". The SERVQUAL concept has been used in order to...