Technology and accessibility in hotel industry amongst Person with Disabilities (PwD): a review of customer satisfactions / Nurul Ashikin Mohd Yusoff and Siti Nurhidayah Mohad Nasir

• Main Authors: Mohd Yusoff, Nurul Ashikin, Mohad Nasir, Siti Nurhidayah
• Format: Thesis
• Language: English
• Published: 2020
• Subjects: Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/101037/1/101037.pdf; https://ir.uitm.edu.my/id/eprint/101037/

Customer satisfaction is one of the important in hotel industry that refer to the expectation by the customer about their experience. Technology and accessibility are part of factors that influencing the customer satisfaction including Person with Disability (PwD). Previous research shows many limit...