Technology and accessibility in hotel industry amongst Person with Disabilities (PwD): a review of customer satisfactions / Nurul Ashikin Mohd Yusoff and Siti Nurhidayah Mohad Nasir

Customer satisfaction is one of the important in hotel industry that refer to the expectation by the customer about their experience. Technology and accessibility are part of factors that influencing the customer satisfaction including Person with Disability (PwD). Previous research shows many limit...

Full description

Saved in:
Bibliographic Details
Main Authors: Mohd Yusoff, Nurul Ashikin, Mohad Nasir, Siti Nurhidayah
Format: Thesis
Language:English
Published: 2020
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/101037/1/101037.pdf
https://ir.uitm.edu.my/id/eprint/101037/
Tags: Add Tag
No Tags, Be the first to tag this record!