Customers’ satisfaction: factors affecting online shopping during COVID-19 pandemic / Amirudin Mohd Zani ... [et al.]

• Main Authors: Mohd Zani, Amirudin, Ngah, Nazlin Emieza, Mohamad, Zuraida, Mohammad, Nurul Izani, Abd Aziz, Najdah, Dato’ Haji Setia, Roszainora
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA, Perlis 2024
• Subjects: Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/100899/1/100899.pdf; https://ir.uitm.edu.my/id/eprint/100899/; https://myjms.mohe.gov.my/index.php/intelek/index

Shopping is now easier and more accessible than ever in today’s hurried and connected society. This study was conducted to find out the factors influencing customer satisfaction in online shopping during COVID-19. Some barriers have contributed to the unwillingness of Malaysians because they worry...