Model-based Customer-Relationship Management System and Strategic Board Game: Analogical Training

• Main Authors: Lee, Chien Sing *, Ng, Chun Heng, Lee, Jing Sze, Ngo, Kee Xian, Teh, Shin Mae, Akmal, bin Mohamed Ikraam, Lim, Chze Yee, Pandey, Satvik Shahshi
• Format: Book Section
• Published: The Institute of Electrical and Electronics Engineers, Inc. 2021
• Subjects: Q Science (General); T Technology (General)
• Online Access: http://eprints.sunway.edu.my/2301/; https://www.computer.org/csdl/proceedings/waie/2021/1CaljBD8Suk

The pandemic has caused much mental, social and financial stress. Policies and standard operating procedures have helped to alleviate some stress and create systematicity, expectancy, and predictability. This paper aims to alleviate some of the stress through model-based social customer relationship...