The Impact of Service Quality Dimensions Towards Customers' Satisfaction in Tuition Centers
Quality and customer satisfaction are important agenda for company survival and these two elements are receiving worldwide attention. Service survival and these two elements are receiving worldwide attention. Service industries have begun to recognize that failure to meet quality requirement can hav...
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| Format: | Thesis |
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2006
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| Online Access: | http://library.oum.edu.my/repository/241/1/The_impact_of_service_quality.pdf http://library.oum.edu.my/repository/241/ |
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