Healthcare Service Quality Gaps During Covid-19 Pandemic: Secondary Analysis From Patient Satisfaction Surveys
Service quality is one of the leading performance dimensions for organisational efficieny. In the healthcare industry, service quality is a major determinant for patient satisfaction. Maintaining patient satisfaction is critical to achieving excellent clinical outcomes in any patients. The COVID-...
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| Format: | Thesis |
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2022
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| Online Access: | http://library.oum.edu.my/repository/1542/ |
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