Implementing an electronic payment system: getting things done!
This case study presents the challenges and critical success factors in JomPAY implementation in a local authority in Putrajaya. System failures, stakeholders' resistance to change and third-parties operational issues were among the challenges faced by the local authority in implementing the sy...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English English |
| Published: |
IIUM Press
2022
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/99953/1/IJCSM%20IIUM%20PRESS%20Full%20Vo%2013%20No%202%20year%202022.pdf http://irep.iium.edu.my/99953/2/99953_Implementing%20an%20electronic%20payment%20system.pdf http://irep.iium.edu.my/99953/ https://journals.iium.edu.my/ijcsm/index.php/jcsm/issue/download/28/30 |
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