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Implementing an electronic payment system: getting things done!

This case study presents the challenges and critical success factors in JomPAY implementation in a local authority in Putrajaya. System failures, stakeholders' resistance to change and third-parties operational issues were among the challenges faced by the local authority in implementing the sy...

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Main Authors: Zainol, Zaini, Mokhtar, Norsyahida
Format: Article
Language:English
English
Published: IIUM Press 2022
Subjects:
HJ9701 Public accounting
Online Access:http://irep.iium.edu.my/99953/1/IJCSM%20IIUM%20PRESS%20Full%20Vo%2013%20No%202%20year%202022.pdf
http://irep.iium.edu.my/99953/2/99953_Implementing%20an%20electronic%20payment%20system.pdf
http://irep.iium.edu.my/99953/
https://journals.iium.edu.my/ijcsm/index.php/jcsm/issue/download/28/30
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spelling my.iium.irep.999532022-09-12T07:44:15Z http://irep.iium.edu.my/99953/ Implementing an electronic payment system: getting things done! Zainol, Zaini Mokhtar, Norsyahida HJ9701 Public accounting This case study presents the challenges and critical success factors in JomPAY implementation in a local authority in Putrajaya. System failures, stakeholders' resistance to change and third-parties operational issues were among the challenges faced by the local authority in implementing the system. The project champion‟s credibility and technical skills play an important role in making sure the implementation is a success. IIUM Press 2022-08-28 Article PeerReviewed application/pdf en http://irep.iium.edu.my/99953/1/IJCSM%20IIUM%20PRESS%20Full%20Vo%2013%20No%202%20year%202022.pdf application/pdf en http://irep.iium.edu.my/99953/2/99953_Implementing%20an%20electronic%20payment%20system.pdf Zainol, Zaini and Mokhtar, Norsyahida (2022) Implementing an electronic payment system: getting things done! IIUM Journal of Case Studies in Management, 13 (2). pp. 7-11. ISSN 2810-2327 E-ISSN 2710-7175 https://journals.iium.edu.my/ijcsm/index.php/jcsm/issue/download/28/30
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
English
topic HJ9701 Public accounting
spellingShingle HJ9701 Public accounting
Zainol, Zaini
Mokhtar, Norsyahida
Implementing an electronic payment system: getting things done!
description This case study presents the challenges and critical success factors in JomPAY implementation in a local authority in Putrajaya. System failures, stakeholders' resistance to change and third-parties operational issues were among the challenges faced by the local authority in implementing the system. The project champion‟s credibility and technical skills play an important role in making sure the implementation is a success.
format Article
author Zainol, Zaini
Mokhtar, Norsyahida
author_facet Zainol, Zaini
Mokhtar, Norsyahida
author_sort Zainol, Zaini
title Implementing an electronic payment system: getting things done!
title_short Implementing an electronic payment system: getting things done!
title_full Implementing an electronic payment system: getting things done!
title_fullStr Implementing an electronic payment system: getting things done!
title_full_unstemmed Implementing an electronic payment system: getting things done!
title_sort implementing an electronic payment system: getting things done!
publisher IIUM Press
publishDate 2022
url http://irep.iium.edu.my/99953/1/IJCSM%20IIUM%20PRESS%20Full%20Vo%2013%20No%202%20year%202022.pdf
http://irep.iium.edu.my/99953/2/99953_Implementing%20an%20electronic%20payment%20system.pdf
http://irep.iium.edu.my/99953/
https://journals.iium.edu.my/ijcsm/index.php/jcsm/issue/download/28/30
_version_ 1744353535665897472
score 13.160551

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